Privacy Policy for Terra Jones Limited

Effective Date: 15/08/2025

At Terra Jones Limited, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable laws.

1. Information We Collect

We may collect the following personal data when you interact with our coaching services, website, and related platforms:

Identity and contact details: Name, email address, phone number, billing address.
Service-related data: Notes from coaching sessions, questionnaires, assessments, and information you voluntarily share.
Payment information: Processed securely by third-party providers (we do not store full payment details).
Technical data: IP address, browser type, device details, cookies, and analytics data.

2. Lawful Basis for Processing

Under GDPR, we rely on the following lawful bases:

Contractual necessity: To deliver coaching services you have requested.
Consent: For optional activities like newsletters, marketing emails, or use of testimonials.
Legal obligation: To comply with tax, accounting, or regulatory requirements.
Legitimate interests: To improve our services, maintain security, and communicate effectively with clients (where these interests are not overridden by your rights).

3. How We Use Your Information

We use your data to:

Provide, personalize, and improve our coaching services.
Communicate with you (e.g., booking confirmations, session reminders, service updates).
Process payments and manage billing.
Send newsletters or promotional content if you have given consent.
Fulfill legal and regulatory requirements.

4. Data Storage and Security

Your personal data is stored securely on password-protected systems.
We use encryption and secure third-party providers (e.g., payment processors, scheduling software, cloud storage).
We do not sell, rent, or trade your personal data with third parties.

5. Sharing of Information

We may share your data only in these cases:

Service providers: Trusted third parties that help us deliver our services (payment processors, email tools, scheduling apps).
Legal reasons: If required by law, court order, or government request.

6. Your GDPR Rights

Under GDPR, you have the right to:

Access: Request a copy of the personal data we hold about you.
Rectification: Request corrections to inaccurate or incomplete data.
Erasure (“right to be forgotten”): Request deletion of your personal data, subject to legal obligations.
Restriction: Ask us to limit how we process your data.
Data portability: Request transfer of your data to another provider.
Objection: Object to data processing based on legitimate interests or for direct marketing.
Withdraw consent: At any time, for activities based on consent (e.g., marketing emails).

To exercise any of these rights, please contact us at: info@terrajones.com.

7. Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience.

Essential cookies are required for website functionality.
Analytics cookies help us understand visitor behavior.
You may disable cookies in your browser, though this may affect site functionality.

8. Data Retention

We retain personal data only as long as necessary for the purposes stated in this policy:

Coaching service records: Up to [1 years] after your last session (for legal/accounting reasons).
Marketing data: Until you withdraw consent.

9. International Data Transfers

If you access our services from outside [Your Country/Business Location], your data may be transferred and stored in other jurisdictions. We ensure that such transfers comply with GDPR (e.g., using EU-approved Standard Contractual Clauses where needed).

10. Data Protection Officer (DPO)

For privacy-related inquiries, please contact:

📧 info@terrajones.com

11. Updates to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website, with the effective date updated accordingly.